Refund policy

Because of the surprise nature of The Honest Mystery Box, all boxes are carefully selected and packed specifically for each order. Mystery Boxes are generally not eligible for returns or refunds simply because a customer does not like, need, or prefer the items received. The mystery is part of the experience.

However, we want every customer to receive what they paid for. If your order arrives damaged, contains a defective item or you received the wrong order, please contact us as soon as possible after delivery with your order number and photos of the issue when applicable. We will review the situation and work with you on an appropriate resolution, which may include a replacement, partial refund, or refund depending on the circumstances.

Custom Mystery Boxes are curated using the preferences provided by the customer and are generally not eligible for returns based on personal preference. While we use the information provided to guide our selections, specific products are not guaranteed unless explicitly stated before purchase.

Shipping charges are generally non-refundable once an order has shipped, except where required by law or when the shipping issue resulted from an error on our part.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

For questions or problems with an order, please contact The Honest Mystery Box through our website and include your order number so we can assist you.