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Each Mystery Box is carefully prepared and checked before shipping. Processing time may vary, and Custom Mystery Boxes may require additional preparation because they are curated specifically for the recipient. Once your order ships, tracking information will be sent to the email provided with your order when available.

If your order arrives damaged, contains a defective item please contact us with your order number and photos of the issue when applicable. We’ll review the situation and work with you on an appropriate resolution.

Our standard Mystery Boxes are designed to be a surprise, so specific products cannot be selected. If you want a box built around someone's interests, hobbies, favorite things, and preferences, choose our Custom Mystery Box and tell us about the recipient when placing your order.

The merchandise value of your box is based on what we actually paid for the products inside — not inflated retail prices. For example, if we purchase an item for $15 that normally sells for $30, only $15 counts toward your guaranteed merchandise amount. Shipping, taxes, packaging, and payment processing do not count toward that merchandise value.

The Honest Receipt is our way of showing you how the merchandise value of your Mystery Box was built. It provides a breakdown of the products included and the actual amount we counted toward your merchandise budget for each item. No inflated retail values — just an honest look at where your merchandise budget went.